This study examinesthe relationships amongsoft factors and hard\nfactors of total quality management (TQM) practices, and organizational\nlearning in Indonesia�s ISO 9001registered manufacturing companies. As\nmany as 217 quality managers in Indonesia�s ISO 9001 registered\nmanufacturing companies participated in this study. The results of this study\nfound that in Indonesia�s ISO 9001 registered manufacturing companies, the\nhigher levels of soft factors lead to higher levels of hard factors and\norganizational learning. Hard factorsinsignificantly affect organizational\nlearning;therefore hard factors do not mediate the relationship between soft\nfactors and organizational learning.
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